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What Support Is Offered?

Distance Learning: What if I need help?

We are aware that Distance Learning (Blended Learning) may sound lonely, but there is always support at the end of the telephone or email, as well as many Forums and live Chats for you to get involved in. Studying online allows you to interact with other students currently studying online. You will make friends while studying with us as we encourage discussions within our dedicated Forums as well as our weekly Tutor Chats where everyone can join in.

What are Tutor Chats?

Tutor Chat is our new and exciting way of allowing students to get in contact with their Tutor. It allows students to ask questions online and get immediate answers. Tutor Chat is extremely popular with our Students, especially our “out of work hours” chats. We know how some students have difficulty in contacting Tutors and studying during the day and for this specific reason we now have Tutor Chats running most evenings.

What variety of support is offered?

We offer a great deal of support to all of our students. This includes telephone support, email support, Tutor Chat and Forums. We also have a dedicated team designated to individual sections of your course meaning that you are given the immediate support that you need when you need it. They include FHP Tutors, IT Department, Course Administration, Online Tutor Support and Clinical Training Administration.

"Great course and really pleased I chose the SMAE Institute! Really pleased with the quality of the books we were sent to study from, and the speed at which everything arrived!"


"Even though it is distance learning I feel that you are not far away for help or even a chat. I like the fact that you have photos on the site as it feels like you are talking to real people, which is reassuring!"

– J. Cole

"The Clinical practice has been an amazing experience and the Tutors were fabulous. So, so helpful and everyone wants to see you succeed so it is extremely motivating and uplifting. You will all enjoy!"

– L. Woodward

"I am completely happy with the content and structure of the course and find it fits in well with work as I do shift work so can't always study at a regular time. I feel the support is there when you need it and the feedback you get is excellent."

– Mrs Bee

"I had to make some phone calls and they could not have been nicer or more helpful. The person who answered my queries was very professional and knowledgeable without having to be passed to a different department or person."

– J. Kenna

"When contacting the Institute, I always received excellent support."

– T. Wright

"Online tutor chat is very, very helpful and great due to quick response times."

– L. Hockey

"Really enjoyed the clinical training, everything was very absorbing and interesting. I like the way we were taught because it was organised, comprehensive and easy to follow."

– I. Rowlands

"I attended an open day and enrolled on the same day... I was very impressed with the organisation, all staff were extremely helpful."

– C. Victor

Call our friendly team to book your open day visit 01628 621100